By 2022, 85% of customer service will begin with self service
Hey Taoxanh,
Gartner predicts that most customers will prefer to seek help themselves in a few short years. I wanted to share two recent articles that touch on this trend.
Expand your business internationally with AI For international companies, hiring agents in every region isn't always a practical or scalable solution. That's why a multilingual knowledge base (super charged by AI tools like Answer Bot) can really shine by providing your customers with the right help at the right time, in the language they speak.
Evolving AI-agent relationship With automated self service taking care of frequently asked questions, agents will be freed up to focus on more meaningful tasks like complex customer issues and self service content creation. It's really a win-win for agents and robots.
Learn more about how Zendesk can help your customers help themselves here.
