See industry stats and benchmark your business against your peerss
| | | | | The Zendesk Customer Experience Trends Report | | | | | The Zendesk Customer Experience Trends Report | | | | | Only one third of small businesses have tools in place to collect customer feedback | | | | Smaller support teams are the most "at risk" without customer feedback, and many don't know what the benchmark of standards are across their industry.
To address these concerns, we spoke to agents, consumers and CX managers about their approaches to customer support, and combined it with our Zendesk Benchmark data from 45K companies world wide. Review all our findings in the newest instalment of our annual Benchmark Reports.
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